What you'll learn

- Explain the nature of complaints

- List and describe the different types of complaints

- List different complainers and how to communicate with them

- Describe ways to resolve complaints using the LAST sequence

- Explain the process for documenting complaints and giving feedback

- Describe ways to build customer loyalty through effective complaint handling

Complaints Handling Awareness

At Neon training we aim to make people stronger and companies smarter, developing skills, knowledge and insight with tailored services to your needs


Unit 1A

Lion Barn Industrial Estate

Maitland Road

Needham Market




Mon - Fri 9am - 5pm

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