E-Learning

E-Learning

OUR E-LEARNING COURSES WILL GIVE YOU:

 

  • CPD Accredited courses
  • Certificates are available on completion of course
  • Learner tracking and activity
  • Assign as many courses to one learner as you want
  • Add and remove learners

OUR E-LEARNING COURSES WILL GIVE YOU:

 

  • CPD Accredited courses
  • Certificates are available on completion of course
  • Learner tracking and activity
  • Assign as many courses to one learner as you want
  • Add and remove learners

How does E-Learning work?

Once you have decided on what course/s you would like to purchase from the list.

Simply give us a call on 01449 703708 or email [email protected]

Book and pay for your chosen course/s. Either over the phone or by bank transfer. An email payment receipt will be sent to your email.

Once we receive your order you will be emailed a notification with-in 24hrs. You will be supplied with your unique login details along with a full list of instructions on how to gain access to your E-Learning course.

Once the course has been completed you will receive a fully accredited certificate. You are able to print this out as soon as the course is completed.

 

If you have paid for your E-learning course and have received your login details you can login to the E-learning portal HERE

Health & Safety Awareness
  • Explain what is meant by health and safety
  • Describe how health and safety law affects you at work
  • Identify some key pieces of legislation
  • Employer responsibilities
  • Employee responsibilities
  • Risk assessment
  • Common hazards

Emergency First Aid
  • Managing incidents
  • Basic life support – CPR
  • Control of bleeding
  • Choking
  • Anaphylaxis
  • Examination of a casualty
  • Unconsciousness 
  • Head injury
  • Strains and Sprains
  • Shock
Paediatric First Aid Blended
  • Understand the role and responsibilities of the paediatric first aider
  • Be able to assess an emergency situation safely
  • Be able to provide first aid for an infant and a child who is unresponsive and breathing normally
  • Be able to provide first aid to an infant and a child who is suffering from shock
  • Understand how to provide first aid to an infant and a child with anaphylaxis
Concussion Awareness
  • Describe what concussion is
  • Recognise signs and symptoms of concussion
  • Describe how to assess someone with a concussion
  • Understand first aid measures for concussion
  • Understand when a head injury may be a medical emergency
  • Describe what recovery advice might be for concussion
  • Understand concussion in the context of sport
Fire Safety Awareness
  • General fire safety 

  • The science behind fires

  • Risk assessment

  • Emergency protocol

  • Causes of Fire

  • Fire classifications and their properties

  • Fire Extinguishers

  • Fire drill and tests

  • Effects of fires on people and buildings

  • Effects of smoke inhalation 

  • Relevant safety measures

  • The role of the fire marshal

  • Discovering and reporting risks

  • Laws and legislation

Food Safety Level 2 Awareness
  • Understand the basics of food law

  • Hazards to food

  • HACCP from purchase to service

  • Personal hygiene

  • Premises

  • Food pests

  • Cleaning and disinfection

Food Safety Level 3
  • Allergies and Intolerances
  • Food Poisoning
  • Legislation
  • Food Safety Enforcement
  • Microbiology
  • Temperature Control and Storage
  • Personal and Workplace Hygiene
  • Pest Control
  • Waste Disposal
Diet and Nutrition Awareness
  • Describe what is meant by the term nutrition 

  • Understand the importance of fruit and vegetables in diet

  • Understand the challenges around nourishing the elderly

  • Describe malnutrition and how it affects the body

  • Describe some of the screening tools available

HACCP Awareness
  • Importance of a documented food safety management system

  • Types of Hazards in a food business.

  • HACCP History

  • Implementing a HACCP based food safety management system

Coronavirus Awareness and Infection Control
  • Describe what is meant by infection control

  • Identify relevant government legislation

  • Recognise the causes and effects of coronavirus, including symptoms and management

  • Know how to self-isolate

  • Understand the chain of infection and how people are infected

  • Describe the types of germs and infection

  • Understand the need for infection control and HCAI management

  • Understand how to wash your hands to WHO standard

  • Understand how you can help to prevent the spread of coronavirus

Infection Control Awareness
  • Describe what is meant by infection control

  • Understand the chain of infection and how people are infected

  • Describe the types of germs and infection

  • Name some common health care associated infections

  • Understand the need for infection control and HSAI management

  • Understand how to wash hands to WHO standard

  • Describe what PPE is available for infection control

  • Understand how you can help prevent infection spreading

  • Understand the role of CQC

     

Infection Control Advanced
  • Familiarise yourself with the main laws around infection control in the workplace

  • Understand your responsibilities as an employer and an employee in infection control and the use of Personal Protection Equipment

  • Learn about pathogens, the different kinds and how they spread

  • Become aware of potential mitigation strategies to stop the spread of pathogens in the workplace

  • Grasp the 8-step method of effective hand washing to prevent the spread of infection

Infection Control Advanced in Care
  • Identify legislation, national and local guidelines, policy and procedures affect infection prevention and control

  • Understand standard infection prevention and control precautions

  • Demonstrate the methods of aseptic technique including hand washing and alcohol hand gel procedures

  • Describe the importance of safe handling of disposal of waste, COSHH requirements, handling of uniforms, dress codes, linen and laundry

  • Identify actions required in cases of outbreak of infection including isolation of residence and mandatory reporting of healthcare associated infections to Health Protection Agency (HPA)

  • Describe how policies are put into place for safe handling and disposal of sharps, sharps injury procedures and occupational health procedures

  • Manage infection prevention risks, through observation, cleaning procedures and touch-point awareness

  • Demonstrate awareness of control of outbreaks & infections associated with specific alerts such as tuberculosis, e-coli, flu pandemics etc

  • Linked to Health and Social Care Act 2008 and fundamental standards 12

Allergen Awareness
  • Legislation regarding allergen awareness 

  • Responsibilities of the operator and the consumer

  • Impact of legislation on staff

  • The difference between a good allergy and intolerance

  • Food allergy and allergic reactions + symptoms

  • The 14 allergens + products which contain them

  • Packaging and labelling food

Autism Awareness
  • Recognise what autism is

  • Understand what ASD is

  • Identify characteristics of someone that has autism

  • Identify how to care for someone with autism

  • Understand how to enable those with autism

Bullying and Harassment Awareness
  • Definition and Prevalence

  • Types of Behaviours 

  • Impacts on Victims 

  • Supporting Victims

  • Prevention

  • Policies and Interventions

Care Certificate
  • Standard 1 – Understand Your Role

  • Standard 2 – Your Personal Development

  • Standard 3 – Duty of Care

  • Standard 4 – Equality and Diversity

  • Standard 5 – Work in a Person Centred Way

  • Standard 6 – Communication

  • Standard 7 – Privacy and Dignity

  • Standard 8 – Fluids and Nutrition

  • Standard 9 – Awareness of Mental Health, Dementia and Learning Disability

  • Standard 10 – Safeguarding Adults

  • Standard 11 – Safeguarding Children

  • Standard 12 – Basic Life Support

  • Standard 13 – Health and Safety

  • Standard 14 – Handling Information

  • Standard 15 – Infection Prevention and Control

Care Planning
  • Understand how individual care plans differ

  • Understand how care plans should be update

  • Describe how you work with other professionals

  • Describe the importance of recording observations

  • Understand the stages of care planning 

  • Describe how care plans should be assessed

  • Demonstrate how to create a care plan

Catheterisation Awareness
  • Describe catheterisation

  • Understand purpose of urinary catheterisation

  • Understand the causes and types of incontinence

  • Describe the different types of catheters

  • Understand how a catheter is inserted

     

Challenging Behaviour Awareness
  • Describe what challenging behaviour is 

  • Identify types of challenging behaviour

  • Understand some of the causes of challenging behaviour

  • Describe the impacts and results of challenging behaviour

  • Understand methods for assessing challenging behaviour

  • Describe ways of dealing with the outcomes of challenging behaviour

     

Communication and Record Keeping
  • What is communication?

  • Effective methods of communication

  • Models of communication

  • Communication techniques

  • The management of communication

  • Legislation and best practice

  • Effective records in a care environment

  • Preventing errors

Conflict Management
  • Define workplace conflict

  • Recognise when and where conflict is occuring 

  • Understand the correct methods of dealing with confrontation 

  • Work to reduce and resolve conflict 

  • Seek help and advice when necessary

COSHH Awareness
  • Gain an understanding of COSHH regulations

  • Risk assessment and safety procedures

  • Definition of hazardous substances

  • Compliance with relevant regulations

  • Different types of hazardous substances

  • Health effects

  • European CLP regulations

Dementia Awareness
  •  What is dementia

  • Understand how dementia affects individuals in different ways

  • Knowledge of how quality dementia care purely focuses on what the person can still do 

  • The importance of good communication when caring for someone with dementia

  • Methods to improve the wellbeing of people with dementia

Diabetes Awareness
  • Explain what Diabetes is

  • Describe the difference between Type 1 and Type 2 Diabetes and how these are managed

  • How to recognise emergency situations related to Diabetes

  • Understand the complications associated with Diabetes

Dignity, Privacy and Respect Awareness
  • Understand the meaning of dignity, privacy and respect

  • Describe relevant legislation and how it affects an organisation

  • Be able to identify discrimination

  • Be able to identify poor practice

  • Describe how to support specific care needs

  • Understand how you can implement change in order to improve care provided

  • Describe how PCC fits in with dignity, privacy and respect

Disability Awareness
  • Be able to put into practice care values

  • Gain understanding of equality and diversity

  • Gain insight in upholding equality and diversity

  • Gain understanding of the single assessment process in person centred care

  • Know the legislations governing disability

Diversity and Equality
  • Understand the importance of equality and inclusion

  • Definition of equality, diversity, inclusion and discrimination

  • Work in an inclusive way

  • Access information, advice and support about diversity, equality, and inclusion


Drugs and Alcohol Awareness
  • Describe the physical, psychological and sociological effects of alcohol

  • Name and identify illegal drugs, know their effects and recognise the health risks

  • Recognise the impact of drug and alcohol misuse on children

  • Describe the 5 outcomes the government aims for every child to achieve

Duty of Care Awareness
  • Understand your role

  • Work in ways that have been agreed with your employer

  • Understand working relationship in health and social care

  • Work in partnership with others

  • Understand how duty of care contributes to safe practice

  • Understand the support available for addressing dilemmas that may arise about duty of care

  • Deal with comments and complaints

  • Deal with incidents, errors and near misses

  • Deal with confrontation and difficult situations

Duty of Candour
  • Define Duty of Candour

  • State function of the duty of candour

  • Identify professional regulators involved

  • Explain the process of the application of Duty of Candour

  • Understand the Dos and Don’ts’ of the Duty of Candour

  • Recognise the role of the CQC in the Duty of Candour

Emergency First Aid
  • Managing incidents

  • Basic life support – CPR

  • Control of bleeding

  • Choking

  • Anaphylaxis

  • Examination of a casualty

  • Unconsciousness 

  • Head injury

  • Strains and Sprains

  • Shock

Epilepsy Awareness
  • Describe what epilepsy is

  • Understand the different types of seizures

  • Understand how to administer first aid for a seizure

  • Understand how to do a primary survey

  • Identify and understand the recovery position 

Fall Prevention Awareness
  • Describe what makes people fall

  • Understand the implications of falling

  • Identify areas of personal and environmental risk

  • Understand what can be done to prevent falls and who can help

Fire Safety Awareness
  • General fire safety 

  • The science behind fires

  • Risk assessment

  • Emergency protocol

  • Causes of Fire

  • Fire classifications and their properties

  • Fire Extinguishers

  • Fire drill and tests

  • Effects of fires on people and buildings

  • Effects of smoke inhalation 

  • Relevant safety measures

  • The role of the fire marshal

  • Discovering and reporting risks

  • Laws and legislation 

Food Safety Level 2 Awareness
  • Understand the basics of food law

  • Hazards to food

  • HACCP from purchase to service

  • Personal hygiene

  • Premises

  • Food pests

  • Cleaning and disinfection

Health and Safety Awareness
  • Explain what is meant by health and safety

  • Describe how health and safety law affects you at work

  • Identify some key pieces of legislation

  • Employer responsibilities

  • Employee responsibilities

  • Risk assessment

  • Common hazards

Infection Control Awareness
  • Describe what is meant by infection control

  • Understand the chain of infection and how people are infected

  • Describe the types of germs and infection

  • Name some common health care associated infections

  • Understand the need for infection control and HSAI management

  • Understand how to wash hands to WHO standard

  • Describe what PPE is available for infection control

  • Understand how you can help prevent infection spreading

  • Understand the role of CQC

     

Learning Disability Awareness
  • Describe what a learning disability is

  • Understand what causes a learning disability

  • Describe the process of learning disabilities and other conditions

  • Understand challenging behaviours

Lone Working Awareness
  • What is lone working?

  • What are the legal duties?

  • How to assess, identify and control the risks of lone working

  • Good working practices and strategies to reduce risk

  • Why training is important

  • Why supervision is important

Loss and Bereavement Awareness
  • Improve our understanding of the definitions of loss

  • Explore the 5 stages of the grieving process

  • Think about ways we can support ourselves during this process

  • Think about ways we can support others during this process

  • Raise our awareness of where to find information, support and counselling

Medication Awareness
  • Understand the different classification of medication

  • Name relevant government legislation relating to medication

  • Describe your responsibilities as a care worker when giving medication

  • Understand what constitutes good medication administration process

  • Understand the need for safe storage and disposal of medication

  • Recognise the need for proper record keeping and information sharing

  • Describe the role of the CQC

Medication Advanced
  • Understand roles and responsibilities when giving medication

  • Describe how medicines are administered 

  • Understand the need for recording the giving of medication 

  • Describe how medication should be disposed of

  • Understand what causes medication errors and how to reduce the risk

  • Describe possible side effects of medication and what to do

Mental Capacity Act and Deprivation of Liberties Awareness
  • Describe what the Mental Capacity Act is

  • Understand how it applies to you and your work

  • Describe what a Deprivation of Liberty is

  • Understand how it applies to you and your work 

Mental Health Awareness
  • Define the term Mental health

  • Describe how you might spot a possible mental health disorder

  • Make referrals

  • Supporting those with mental health disorders

  • Discrimination and stigma

  • Treating mental health disorders and side effects of medication


Manual Handling of Inanimate Objects Awareness
  • Understand the importance of correct manual handling

  • Understand that manual handling operations can be hazardous to health

  • Understand how manual handling operations can cause injury and harm

  • Understand the scope of legal requirements with regard to manual handling operations in the workplace

  • Risk assessment and how it applies to safe manual handling practice

Moving and Handling of People Awareness
  • Name some key pieces of legislation relating to moving and handling

  • Identify your company policy on moving and handling

  • Understand different types of injuries and accidents in the workplace

  • Describe the risk assessment process

  • Learn or refresh key skills for moving and handling 

  • Practice moving and handling tasks frequently used in your workplace

Oral Health Awareness
  • Understand the importance of oral health and the potential effect on their general health, well-being and dignity

  • Understand the potential impact of untreated dental pain or mouth infection on the behaviour and general health and well-being of people who cannot articulate their pain or distress or ask for help ( this includes, for example, residents with dementia or communication difficulties)

  • Know how to deliver daily mouth care

  • Know how and when to reassess oral health

  • Know how and when to report any oral health concerns, and how to respond to a person’s changing needs and circumstances

  • Understand the importance of denture marking and how to arrange this for people, with their permission 

Palliative and End of Life Care
  • Describe what is meant by Palliative Care.

  • Understand how we cope with Palliative Care and help others to:

  • Describe the different types of complementary therapies.

  • Understand how to empathise with, and support patients.

  • Describe some End of Life Care strategies.

  • Think about your attitudes and fears about death and dying.

  • Recognise different experiences around death and dying.

  • Understand the need for Advanced Care Planning.

  • Describe the importance of Symptom Management.

  • Describe ‘Advance Directives’.

  • Understand roles and responsibilities in End of Life Care.

  • Describe ‘Last Offices’.

  • Understand the grief and loss process.

Person Centred Care Awareness
  • Define person-centred care 

  • Describe how to develop an individual’s care plan

  • Understand the bigger picture 

  • Understand the need for confidentiality

  • Understand how working practices affect individuals

  • Describe how to maintain boundaries  

Pressure Sore Awareness
  • Understand what a Pressure Ulcer is.

  • Describe how a Pressure Ulcer forms

  • Demonstrate knowledge of what makes an individual at higher risk of developing Pressure Ulcers.

  • Describe warning signs that would alert you to the possibility of a Pressure Ulcer forming.

  • Understand the severity of pressure ulcers and how they are treated.

Preventing Radicalisation
  • Explain what the Prevent duty means for schools and childcare providers

  • Make clear what schools and childcare providers should do to demonstrate compliance with the duty

  • Inform schools and childcare providers about other sources of information, advice and support

RIDDOR Awareness
  • Explain what the RIDDOR means.

  • Make clear why we report; what needs reporting; when you need to report and how you report.

  • Provide you with other sources of information.

Risk Assessment Awareness
  • The meaning of risk and risk assessment

  • Legislation

  • Heinrich Bird’s Accident Triangle (1969)

  • Conducting risk assessment

  • Vulnerable people

Safeguarding Adults Awareness
  • Explain what is meant by the term safeguarding adults at risk
  • Identify the types of abuse
  • Describe some signs and symptoms of possible abuse
  • Describe what you should do if you have a concern about an adult’s welfare or safety
Slips, Trips and Falls Awareness
  • Understand the prevalence of slips, trips and falls

  • Name some pieces of legislation relating to slips, trips and falls

  • Describe and be able to carry out a simple risk assessment

  • Describe the reporting requirements for slips, trips and falls

Allergen Awareness
  • Legislation regarding allergen awareness 

  • Responsibilities of the operator and the consumer

  • Impact of legislation on staff

  • The difference between a good allergy and intolerance

  • Food allergy and allergic reactions + symptoms

  • The 14 allergens + products which contain them

  • Packaging and labelling food

Autism Awareness
  • Recognise what autism is

  • Understand what ASD is

  • Identify characteristics of someone that has autism

  • Identify how to care for someone with autism

  • Understand how to enable those with autism

Bullying and Harassment Awareness
  • Definition and Prevalence

  • Types of Behaviours 

  • Impacts on Victims 

  • Supporting Victims

  • Prevention

  • Policies and Interventions

Care Planning
  • Understand how individual care plans differ

  • Understand how care plans should be update

  • Describe how you work with other professionals

  • Describe the importance of recording observations

  • Understand the stages of care planning 

  • Describe how care plans should be assessed

  • Demonstrate how to create a care plan

Challenging Behaviour Awareness
  • Describe what challenging behaviour is
  • Identify types of challenging behaviour
  • Understand some of the causes of challenging behaviour
  • Describe the impacts and results of challenging behaviour
  • Understand methods for assessing challenging behaviour
  • Describe ways of dealing with the outcomes of challenging behaviour

     

Safeguarding Children Awareness
  • Explain what is meant by the term safeguarding children

  • Identify the various types of intervention and their thresholds

  • Describe signs and symptoms of possible abuse

  • Describe what you should do if you have a concern about a child’s welfare or safety

Safeguarding Children Advanced
  • Be clear of your Safeguarding role and responsibilities as a Manager/Team Leader

  • Understand the importance of supervision to support staff to take action and to ensure a safeguarding culture exists

  • Be able to explain how lessons from Serious Case Reviews inform practice

  • Understand the local safeguarding structure, thresholds and Ofsted requirements

  • Be confident in how to respond to a concern and the need for effective record keeping and multi-agency communication

  • Understand safer recruitment and safer working practices and have considered policy and practice development

Child Sexual Exploitation Awareness
  • Be clear of your Safeguarding role and responsibilities as a Manager/Team Leader

  • Understand the importance of supervision to support staff to take action and to ensure a safeguarding culture exists

  • Be able to explain how lessons from Serious Case Reviews inform practice

  • Understand the local safeguarding structure, thresholds and Ofsted requirements

  • Be confident in how to respond to a concern and the need for effective record keeping and multi-agency communication

  • Understand safer recruitment and safer working practices and have considered policy and practice development

Communication and Record Keeping
  • What is communication?

  • Effective methods of communication

  • Models of communication

  • Communication techniques

  • The management of communication

  • Legislation and best practice

  • Effective records in a care environment

  • Preventing errors

Conflict Management
  • Define workplace conflict

  • Recognise when and where conflict is occuring 

  • Understand the correct methods of dealing with confrontation 

  • Work to reduce and resolve conflict 

  • Seek help and advice when necessary

COSHH Awareness
  • Gain an understanding of COSHH regulations

  • Risk assessment and safety procedures

  • Definition of hazardous substances

  • Compliance with relevant regulations

  • Different types of hazardous substances

  • Health effects

  • European CLP regulations

Diabetes Awareness
  • Explain what Diabetes is

  • Describe the difference between Type 1 and Type 2 Diabetes and how these are managed

  • How to recognise emergency situations related to Diabetes

  • Understand the complications associated with Diabetes

Disability Awareness
  • Be able to put into practice care values

  • Gain understanding of equality and diversity

  • Gain insight in upholding equality and diversity

  • Gain understanding of the single assessment process in person centred care

  • Know the legislations governing disability

Diversity and Equality
  • Understand the importance of equality and inclusion

  • Definition of equality, diversity, inclusion and discrimination

  • Work in an inclusive way

  • Access information, advice and support about diversity, equality, and inclusion

Drugs and Alcohol Awareness
  • Describe the physical, psychological and sociological effects of alcohol

  • Name and identify illegal drugs, know their effects and recognise the health risks

  • Recognise the impact of drug and alcohol misuse on children

  • Describe the 5 outcomes the government aims for every child to achieve

Duty of Care Awareness
  • Understand your role

  • Work in ways that have been agreed with your employer

  • Understand working relationship in health and social care

  • Work in partnership with others

  • Understand how duty of care contributes to safe practice

  • Understand the support available for addressing dilemmas that may arise about duty of care

  • Deal with comments and complaints

  • Deal with incidents, errors and near misses

  • Deal with confrontation and difficult situations

Epilepsy Awareness
  • Describe what epilepsy is

  • Understand the different types of seizures

  • Understand how to administer first aid for a seizure

  • Understand how to do a primary survey

  • Identify and understand the recovery position 

Fire Safety Awareness
  • General fire safety 

  • The science behind fires

  • Risk assessment

  • Emergency protocol

  • Causes of Fire

  • Fire classifications and their properties

  • Fire Extinguishers

  • Fire drill and tests

  • Effects of fires on people and buildings

  • Effects of smoke inhalation 

  • Relevant safety measures

  • The role of the fire marshal

  • Discovering and reporting risks

  • Laws and legislation 

Food Safety Level 2 Awareness
  • Understand the basics of food law

  • Hazards to food

  • HACCP from purchase to service

  • Personal hygiene

  • Premises

  • Food pests

  • Cleaning and disinfection

Health and Safety Awareness
  • Explain what is meant by health and safety

  • Describe how health and safety law affects you at work

  • Identify some key pieces of legislation

  • Employer responsibilities

  • Employee responsibilities

  • Risk assessment

  • Common hazards

Infection Control Awareness
  • Describe what is meant by infection control

  • Understand the chain of infection and how people are infected

  • Describe the types of germs and infection

  • Name some common health care associated infections

  • Understand the need for infection control and HSAI management

  • Understand how to wash hands to WHO standard

  • Describe what PPE is available for infection control

  • Understand how you can help prevent infection spreading

  • Understand the role of CQC

Internet Safety Awareness
  • Increase our understanding of how the internet continues to impact our daily lives

  • Explore the potential of using the internet

  • Learn simple techniques to help stay safe when browsing the internet

  • Understand the risks associated with social networking

  • Raise awareness of the risks of newer technologies as they continue to support our lives

Learning Disability Awareness
  • Describe what a learning disability is

  • Understand what causes a learning disability

  • Describe the process of learning disabilities and other conditions

  • Understand challenging behaviours

Lone Working Awareness
  • What is lone working?

  • What are the legal duties?

  • How to assess, identify and control the risks of lone working

  • Good working practices and strategies to reduce risk

  • Why training is important

  • Why supervision is important

Loss and Bereavement Awareness
  • Improve our understanding of the definitions of loss

  • Explore the 5 stages of the grieving process

  • Think about ways we can support ourselves during this process

  • Think about ways we can support others during this process

  • Raise our awareness of where to find information, support and counselling

Medication Awareness
  • Understand the different classification of medication

  • Name relevant government legislation relating to medication

  • Describe your responsibilities as a care worker when giving medication

  • Understand what constitutes good medication administration process

  • Understand the need for safe storage and disposal of medication

  • Recognise the need for proper record keeping and information sharing

  • Describe the role of the CQC

Medication Advanced
  • Understand roles and responsibilities when giving medication

  • Describe how medicines are administered 

  • Understand the need for recording the giving of medication 

  • Describe how medication should be disposed of

  • Understand what causes medication errors and how to reduce the risk

  • Describe possible side effects of medication and what to do

     

Mental Health Awareness
  • Define the term Mental health

  • Describe how you might spot a possible mental health disorder

  • Make referrals

  • Supporting those with mental health disorders

  • Discrimination and stigma

  • Treating mental health disorders and side effects of medication

Paediatric First Aid Blended
  • Understand the role and responsibilities of the paediatric first aider

  • Be able to assess an emergency situation safely

  • Be able to provide first aid for an infant and a child who is unresponsive and breathing normally 

  • Be able to provide first aid to an infant and a child who is suffering from shock

  • Understand how to provide first aid to an infant and a child with anaphylaxis

Preventing Radicalisation
  • Explain what the Prevent duty means for schools and childcare providers

  • Make clear what schools and childcare providers should do to demonstrate compliance with the duty

  • Inform schools and childcare providers about other sources of information, advice and support

RIDDOR Awareness
  • Explain what the RIDDOR means.

  • Make clear why we report; what needs reporting; when you need to report and how you report.

  • Provide you with other sources of information.

Risk Assessment Awareness
  • The meaning of risk and risk assessment

  • Legislation

  • Heinrich Bird’s Accident Triangle (1969)

  • Conducting risk assessment

  • Vulnerable people

Self-Harm Awareness
  • What is Self-Harm?

  • Statistics

  • Types of Self-Harm

  • Concepts of Self-Harm

  • Causes of Self-Harm

  • Situations for discussion

  • Risk Management

  • Help

     

     

Age Verification Awareness
  • Age verification policies and The Licensing Act 2003

  • Identifying who must supply proof of age

  • Recognising and checking accepted forms of ID

  • Rejecting/refusing a sale

  • Other age restricted items

Asbestos Awareness
  • Introduction and definitions

  • Locations that asbestos can be found

  • The asbestos ban in 1999

  • Government regulations

  • Risk assessment

  • Management plans

  • Personal Protective Equipment (PPE and RPE)

  • Safe working practice

  • Asbestos-related emergencies

Aware for License Premises Staff
  • The Licensing Act 2003

  • Authorising sales

  • Penalties

  • Recognising intoxication 

  • Managing conflict

Bribery Act Awareness
  • Bribery introduction

  • Bribery Act 2010

  • Scenarios 

  • Due Diligence

Bullying and Harassment Awareness
  • Definition and Prevalence

  • Types of Behaviours 

  • Impacts on Victims 

  • Supporting Victims

  • Prevention

  • Policies and Interventions

Complaints Handling Awareness
  • Explain the nature of complaints

  • List and describe the different types of complaints

  • List different complainers and how to communicate with them

  • Describe ways to resolve complaints using the LAST sequence

  • Explain the process for documenting complaints and giving feedback

  • Describe ways to build customer loyalty through effective complaint handling

     

Conflict Management
  • Define workplace conflict

  • Recognise when and where conflict is occuring 

  • Understand the correct methods of dealing with confrontation 

  • Work to reduce and resolve conflict

  • Seek help and advice when necessary

Customer Rights Act Awareness
  • Improve our understanding of Consumer Rights and how they matter to us

  • Learn how the Fundamental Consumer Rights protect consumers

  • Explore rules and conditions set out in Consumer Contracts and Agreements

  • Understand what Unfair Business Practices are and how to identify them

  • Learn how to deal with Unsolicited Marketing Communications

Customer Service Awareness
  • Who your customers are

  • What your customers need

  • How to maintain good communication with your customers

  • To project a positive company image

  • To enhance customer service skills

  • To start and end a call with greater confidence and efficiency 

  • To be able to take clear and concise messages

  • To be able to demonstrate positive listening and speaking techniques 

Display Screen Equipment Awareness
  • What is display screen equipment

  • Legal framework

  • Hazards

  • Potential health effects

  • Common misconception 

  • Users

  • Those at risk

  • Conducting an assessment

  • Follow-up

GDPR Awareness
  • Understand relevant legislation

  • Define personal data

  • Describe who the GDPR applies to

  • List the 7 key principles

  • Describe what is meant by a lawful basis for processing

  • List an individual’s rights under the GDPR

  • Describe what is meant by security under GDPR

  • Understand the need for getting further guidance on GDPR

Information Governance Awareness
  • Understand the definition of Information Governance

  • To know what laws and legislation are out there to protect personal data

  • To know what types of information are there and how it needs to be protected

  • To know what has to be done to keep data confidential 

  • Understand the Data Protection Act

Internet Safety Awareness
  • Increase our understanding of how the internet continues to impact our daily lives

  • Explore the potential of using the internet

  • Learn simple techniques to help stay safe when browsing the internet

  • Understand the risks associated with social networking

  • Raise awareness of the risks of newer technologies as they continue to support our lives

Loss and Bereavement Awareness
  • Improve our understanding of the definitions of loss

  • Explore the 5 stages of the grieving process

  • Think about ways we can support ourselves during this process

  • Think about ways we can support others during this process

  • Raise our awareness of where to find information, support and counselling

Manual Handling of Inanimate Objects Awareness
  • Understand the importance of correct manual handling

  • Understand that manual handling operations can be hazardous to health

  • Understand how manual handling operations can cause injury and harm

  • Understand the scope of legal requirements with regard to manual handling operations in the workplace

  • Risk assessment and how it applies to safe manual handling practice

Mental Health Awareness
  • Define the term Mental health

  • Describe how you might spot a possible mental health disorder

  • Make referrals

  • Supporting those with mental health disorders

  • Discrimination and stigma

  • Treating mental health disorders and side effects of medication

Money Laundering Awareness
  • Money Laundering

  • Money Transfer Systems

  • Legislation

  • Due Diligence

RIDDOR Awareness
  • Explain what the RIDDOR means.

  • Make clear why we report; what needs reporting; when you need to report and how you report

  • Provide you with other sources of information

Risk Assessment Awareness
  • The meaning of risk and risk assessment

  • Legislation

  • Heinrich Bird’s Accident Triangle (1969)

  • Conducting risk assessment

  • Vulnerable people

Staff Appraisal Skills
  • Understanding of supervision and appraisal

  • Awareness of the supervision and appraisal process

  • How to carry out effective supervision and appraisal

  • How the process improves delivery of care

Stress Awareness
  • Understand what causes stress and how to spot it

  • Describe how stress can affect a team

  • Describe ways of coping with stress

Time Management Awareness
  • Obstacles influencing time management

  • What can be done to prevent poor time management

  • Setting SMART goals

  • Methods encouraging positive time management skills

Working at Height Awareness
  • Understand what it means to work at height

  • Be aware of and work in line with relevant legislation

  • Cite examples of work equipment and be aware of when use is appropriate

  • Understand how to use ladders safely