About the Course
This course is ideally suited to members of staff at care homes who interact with residents on a daily basis, as care home residents can be prone to challenging behaviour. Understanding what is happening, and how to respond in order to adequately defuse the situation without causing further upset, is a key skill area for those working in care homes and similar environments.
Defining and identifying challenging behaviour
Identifying different types of challenging behaviour
Common potential triggers for aggressive, disruptive, or destructive behaviours in the care home setting
Understanding challenging behaviour and its causes, including dementia
Verbal communication skills
The importance of reporting challenging behaviours