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What you'll learn

- Explain the nature of complaints

- List and describe the different types of complaints

- List different complainers and how to communicate with them

- Describe ways to resolve complaints using the LAST sequence

- Explain the process for documenting complaints and giving feedback

- Describe ways to build customer loyalty through effective complaint handling

Complaints Handling Awareness
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At Neon training we aim to make people stronger and companies smarter, developing skills, knowledge and insight with tailored services to your needs

Address 

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Suffolk

United Kingdom

01473 526675

Mon - Fri 9am - 5pm

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